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Trial Court Technology Help Desk Hours
Posted on Wednesday, August 15, 2018

The Trial Court Technology Help Desk hours of operation are from 8:00 a.m. to 5:00 p.m. EST.

To contact us, please call 317-234-2588 or 888-275-5822 or email helpdesk@courts.IN.gov.

New Microsoft Word update breaks Odyssey forms
Posted on Saturday, June 30, 2018

There is a new Microsoft Word 2016 update, Microsoft Word 16.0.10228.20080, that breaks the Odyssey forms merge process. This is the process through which Odyssey generates printed documents (orders, notices, etc.). It’s critical that you disable Office updates if at all possible. The error message is “Can’t CoCreate VB Engine”. The version of Windows 10 installed does not seem to matter at this time. We have not tested this on a Windows 7 install. If you receive this message, please try rolling back your Office update and then disabling that feature.

This link provides instructions for rolling back your Office Click-To-Run installation to a specific version. https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

These commands will roll you back to a known-good version. Please contact the TCT Help Desk if you need assistance.

cd "%ProgramFiles%\Common Files\Microsoft Shared\ClickToRun\"

officec2rclient.exe /update user updatetoversion=16.0.9330.2118

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